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28 Mar 2014

28 Mar 2014


Magnetic North strengthen BT channel sales with new key appointment

Posted by Lucy Silvers

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Market leading cloud services provider, Magnetic North, today announced the appointment of Jon Flack as Client Partner to manage Magnetic North’s strategic relationship with BT Group. Jon will lead Magnetic North’s sales to BT in the UK.

Mike Donohue, Sales Director for Magnetic North said ”Jon will have responsibility for development and growth of Magnetic North’s Cloud Voice and Cloud Contact Centre product offerings within the BT channel. He will manage an expanding team of sales, technical and pre-sales consultants, and his appointment demonstrates Magnetic North’s commitment to an already successful partnership with BT. This will help BT drive the market for secure, resilient and cost transformational services to businesses looking to embrace the possibilities of cloud technologies.“

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03 Mar 2014

03 Mar 2014


Magnetic North strengthens sales team in line with continued growth

Posted by Sonia Rabone

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Magnetic North has announced the appointment of Mike Donohue as Sales Director. Mike has over 23 years of experience in software and technology business sales most recently with Azzurri where he was New Business Director, but also with Avaya, Siemens, Thus, Alcatel and other key industry players. As such he is ideally placed to join the expanding business which is experiencing unprecedented growth, as the cloud contact centre and UC markets accelerate further.

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07 Feb 2014

07 Feb 2014


Magnetic North SIP Trunking solution added to Avaya DevConnect programme

Posted by Lucy Silvers

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DEVCON2008_testedMagnetic North has been selected for membership as a technology partner in the Avaya DevConnect programme. Magnetic North’s SIP trunking solution passed compliance testing with Avaya Inc’s Avaya Aura® Communication Manager R6.3, Avaya Aura® Session Manager R6.3 and Avaya Session Border Controller Advanced for Enterprise R6.2 Q48.

Our Maximise Contact Centre and Optimise Call Recording products have previously been tested with Avaya technology, so this comes in addition to those existing compliance certifications.

The Magnetic North SIP Trunking solution allows customers to maintain and utilise their legacy PBX hardware for telephony services whilst still connecting to the Magnetic North cloud. This is good news for our clients using Avaya’s business communications solutions who still want to reap the benefits of IP telephony.

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30 Jan 2014

30 Jan 2014


Magnetic North Cloud Contact Centre Wins TMC Product of The Year Award 2014

Posted by Sonia Rabone

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Magnetic North is delighted to announce that TMC has named Maximise Cloud Contact Centre as Customer Product of the Year Award winner. Maximise first made the honours list back in 2010 and the continuous product innovation, that is driven in a large part by its customer base, has seen it back at the top for 2014. 

customer-POTY-14

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20 Nov 2013

20 Nov 2013


Magnetic North joins the Government G-Cloud programme

Posted by Sonia Rabone

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Magnetic North has been accepted for the UK government’s G-Cloud programme, qualifying us as a trusted provider of cloud-based contact centre and voice solutions to government organisations.

Now in its fourth iteration, the G-Cloud is the government’s programme of commitment to the adoption of cloud computing. It aims to introduce cloud-based IT services within government departments, local authorities and the wider public sector.

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21 Aug 2013

21 Aug 2013


Magnetic North Partner with PCI Security Standards Council to Improve Payment Data Security Worldwide

Posted by Lucy Silvers

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Magnetic North Software, providers of leading cloud based contact centre systems, announced today that it has joined the PCI Security Standards Council as a new Participating Organization. Magnetic North will work with the Council to achieve and improve payment data security worldwide through the ongoing development of the PCI Security Standards, including the Payment Card Industry Data Security Standard (PCI DSS), PIN Transaction Security (PTS) requirements and the Payment Application Data Security Standard (PA-DSS).
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25 Jul 2013

25 Jul 2013


First Citizen maximise Dublin contact centre with Magnetic North

Posted by Lucy Silvers

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First Citizen Finance is a newly established company set up by the management and team from Permanent Tsb Finance, one of the largest consumer finance companies in Ireland. The company provides a range of outsourcing services for financial organisations, dealing with loan servicing, arrears management and debt recovery.

After years of experience running an on premise outbound contact centre in Dublin, First Citizen knew that to boost productivity and drive up first call closure they needed the best in web 2.0 Cloud Contact Centre technology on their side, and after a detailed evaluation of the market, chose to partner with Magnetic North to deploy Maximise in its Dublin office, with some remote agents in regional offices around the country.

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18 Mar 2013

18 Mar 2013


MAGNETIC NORTH HOSTED PBX WINS TMC PRODUCT OF THE YEAR FOR 2012

Posted by Lucy Silvers

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Leicester, UK, 18 March 2013  - Magnetic North is pleased to announce that its Hosted PBX solution has been awarded TMC’s coveted “Product of the Year” for 2012. This adds Magnetic North’s previous 2010 and 2011 awards for our hosted contact centre and hosted call recording solutions.

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05 Jan 2013

05 Jan 2013


Magnetic North Achieves ISO27001 Security Certification

Posted by Lucy Silvers

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Leicester, UK, 5th January 2013 -  Magnetic North Software Ltd. is pleased to announce that it has successfully achieved ISO27001 security certification following extensive external assessment by Lloyd’s Register Quality Assurance.

The ISO 27001 standard is the most stringent certification for information security management and guarantees that effective information security controls are in place to prevent and defend against potential vulnerabilities. The certification also ensures that these security controls continue to meet security needs on an ongoing basis.

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12 Dec 2012

12 Dec 2012


OnDemand Customers Ramp-up Activity As New Business Floods In

Posted by Lucy Silvers

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Leicester, UK, 12 December 2012 - Four Magnetic North OnDemand customers have significantly expanded their operations with additional outbound agent seats to manage new business opportunities. Wonga, Paragon and Agenda Management Services (all in the UK Financial Services sector) and Open University Australia (admissions) have each expanded seat numbers by around 30% as well as extending their respective contract terms.

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