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08 Feb 2016

08 Feb 2016


Magnetic North announce new key appointment

Posted by Sonia Rabone

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Magnetic North has today announced the appointment of Lee Clements as Head of Delivery in the UK. 

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09 Dec 2015

09 Dec 2015


Double whammy! Magnetic North named in a second Gartner Magic Quadrant

Posted by Sonia Rabone

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Magnetic North named in Gartner's Magic Quadrant for ‘Customer Engagement Center Workforce Optimization’

Magnetic North has been included in Gartner’s 'Magic Quadrant for Customer Engagement Center Workforce Optimization'. The company was one of only three contact centre solution providers to be listed in the industry analyst report and the news comes hot on the heels of the company also being featured in Gartner’s first ever 'Magic Quadrant for Contact Center as a Service' just two months ago.

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07 Dec 2015

07 Dec 2015


Magnetic North Receives 2015 Customer Experience Innovation Award

Posted by Sonia Rabone

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Cloud Contact Center honoured for improving customer service technology

Leicester, UK (7th December, 2015).  Magnetic North announced today that TMC has named the Cloud Contact Center as a winner of the 2015 Customer Experience Innovation Award (presented by TMC’s CUSTOMER magazine).

Customer_Experience_Innovation_15.jpg

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09 Nov 2015

09 Nov 2015


Magnetic North named within Gartner’s Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe

Posted by Sonia Rabone

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Multichannel cloud contact centre specialist Magnetic North has been included within Gartner’s first ever “Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe”. The company was one of only ten to be listed within the industry analyst report.

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03 Nov 2015

03 Nov 2015


Magnetic North acquired by West Corporation

Posted by Sonia Rabone

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We are very excited to announce our decision to become part of West Corporation. 

West logoWest Corporation is a $2bn global provider of communication and network infrastructure solutions headquartered in the US with over 10,500 employees.

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14 Aug 2015

14 Aug 2015


Cloud growth continues as BT reveal ISDN switch off for all businesses by 2025

Posted by Lucy Silvers

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Our longstanding partner BT recently announced plans to switch off legacy ISDN technology and migrate all customers to IP by 2025. This key revelation (made by CEO Gavin Patterson during a BT Group results announcement) has cemented industry predictions and confirmed the future of the UK IP voice market.

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24 Jul 2015

24 Jul 2015


Magnetic North - Expert Planet and eBay case study

Posted by Lucy Silvers

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ebayHow eBay and PayPal’s tele-services provider uses Magnetic North technology to solve a 21st Century customer service conundrum

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25 Feb 2015

25 Feb 2015


Magnetic North announce new key appointment for BT channel

Posted by Lucy Silvers

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Magnetic North have announced the appointment of Steve Williams as BT Channel Manager to manage Magnetic North's strategic relationship with BT. 

Steve brings 15 years of experience in the BTB market space, including 7 years managing the BT channel in previous roles. He will lead UK sales of the entire suite of Magnetic North products that are now under the banner of 'BT Cloud Unified Communications' and he will head up an ever expanding team of sales, technical and pre-sales appointments.

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20 Feb 2015

20 Feb 2015


Magnetic North joins the G-Cloud 6 programme

Posted by Sonia Rabone

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The Crown Commercial Service (CCS) has announced that Magnetic North has been awarded a place on the UK government’s G-Cloud 6 programme, qualifying once again as a provider of cloud-based contact centre and voice solutions to government organisations.

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21 Jan 2015

21 Jan 2015


Magnetic North granted a UK patent on Mobile Screening technology

Posted by Sonia Rabone

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The UK patent office has granted Magnetic North a patent for its unique Mobile Number Screening technology, which can increase mobile connect rates by up to 40%

Outbound contact centre operations are increasingly calling mobile numbers as a greater and greater percentage of their contacts. But typically around one third of mobiles are either unavailable, off, or roaming; leading to significant wasted time and calls. 

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