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24 Nov 2014

24 Nov 2014


Magnetic North and Expert Planet sign multi-million dollar cloud contact centre agreement for North America

Posted by Sonia Rabone

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Leading US-based direct response teleservices provider Expert Planet has signed a multi-million dollar agreement with UK cloud contact centre vendor Magnetic North to roll-out its Maximise cloud contact centre platform. Expert Planet will now be using Magnetic North’s contact centre software featuring advanced agent scripting technology across their US workforce of over 5,000 agents comprising a combination of home workers and office based staff.

The three year agreement with Magnetic North follows an extensive search for a cloud contact centre platform that can provide the flexibility to rapidly create campaign scripts and workflows for Expert Planet’s client base, which includes eBay, Beach Body, DirectBuy and a variety of Fortune 500 customers.

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07 Nov 2014

07 Nov 2014


Magnetic North receives full Microsoft certification for compatibility with Lync

Posted by Sonia Rabone

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MN-illustrations-170The Magnetic North SIP trunking solution has been certified by Microsoft to confirm full interoperability with Microsoft Lync 2013.

Microsoft Lync is probably the most widely used of all business Unified Communications platforms. By combining the functionality of Microsoft Lync with the cost saving of Magnetic North’s SIP trunking solution, customers can significantly reduce telephony costs and maximise their return on investment.

With one single SIP connection, all calls and communications such as video and Instant Messaging made over Microsoft Lync are seamlessly delivered over the Magnetic North network.

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16 Oct 2014

16 Oct 2014


Magnetic North announces new key appointment for Ireland

Posted by Lucy Silvers

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Market leading cloud communications provider, Magnetic North, have announced the appointment of Gary McAdam as Business Development Director Ireland to manage Magnetic North’s strategic relationship with BT Ireland and lead Magnetic North’s sales into Ireland.

Mike Donohue, Sales Director for Magnetic North said “Gary will have responsibility for the development and growth of Magnetic North’s Cloud Voice and Cloud Contact Centre product offerings within the BT Ireland channel. He will manage an expanding team of sales, technical and pre-sales consultants, and his appointment demonstrates Magnetic North’s commitment to an already successful partnership with BT.  This will help BT Ireland drive the market for secure, resilient and cost transformational cloud services to businesses looking to embrace the possibilities of cloud technologies in Ireland.”

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05 Sep 2014

05 Sep 2014


Magnetic North named as Contact Centre EXPO Gold Award Supplier

Posted by Sonia Rabone

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Magnetic North are delighted to have been named a Contact Centre EXPO Gold Award recipient.

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22 Aug 2014

22 Aug 2014


Demand for cloud communications drives growth for Magnetic North

Posted by Lucy Silvers

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Customer service operations are ditching on-premise solutions and turning to the cloud for cost-savings, compliance and cutting-edge features

Magnetic North has revealed that revenues from cloud communications solutions grew by 40% over the last year, reflecting a sharp increase in demand for cloud services across all industries in the unified communications and contact centre markets.

Recent research commissioned by Magnetic North confirms that customer service operations are turning to cloud providers to overcome limitations of legacy systems.

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23 Jul 2014

23 Jul 2014


Magnetic North continue to deliver with yet another key appointment

Posted by Lucy Silvers

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Magnetic North has announced the appointment of Jon Dawson as Head of Delivery in the UK.  Jon has over 15 years of experience in the Contact Centre and Telecoms industries, primarily in customer care and delivery roles. Jon is well placed to join the rapidly expanding cloud communications provider as they continue to grow their market share.

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23 Jun 2014

23 Jun 2014


Continued growth of Magnetic North Sales division to keep up with ever increasing demand for cloud services

Posted by Lucy Silvers

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Magnetic North has announced the appointment of Morgan Hallahan as Business Development Manager. Morgan brings 15 years of experience in the telecoms arena with a focus on Contact Centre and Unified Communications.

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17 Jun 2014

17 Jun 2014


ECCCSA 2014: Rewarding Contact Centre and Customer Service Excelllence

Posted by Sonia Rabone

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The European Call Centre and Customer Service Awards ceremony took place at the Old Billingsgate in London on Thursday 12 June, 2014. The industry turned out in force for a sparkling celebratory evening of dinner, networking and dancing with 900 attendees from over 13 countries.

Hosted by Kevin Bridges, the night saw 23 winners from a mixture of individual, team and company categories.

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11 Jun 2014

11 Jun 2014


Magnetic North sponsor the European Call Centre & Customer Service Awards

Posted by Sonia Rabone

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Magnetic North are delighted to sponsor the European Call Centre & Customer Service Awards 2014. The event is happening later this week on Thursday 12th June 2014 at Old Billingsgate overlooking the Thames in the heart of London.

The awards are a fantastic way of rewarding call centre and customer service excellence and the event is well recognised through the industry. It's a great way of bringing people together to celebrate quality and merit with the finest individuals and teams within the contact centre and customer service industry.

Through our cloud contact centre technology and team of experienced consultative success managers, we are 100% focused on helping our customers improve contact centre performance and customer service to achieve the kind of success that is rewarded in these awards, so our association with the awards seemed like a great fit.

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13 May 2014

13 May 2014


Seven years in the Magnetic North cloud for debt recovery specialists C.A.R.S.

Posted by Sonia Rabone

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C.A.R.S. Creditlink Account Recovery Solutions Ltd is a wholly owned and managed UK business. Delivering complex collection solutions, they are known for achieving measurable results for both early arrears and written off debt portfolios.

CARS

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