22 Aug 2014
Customer service operations are ditching on-premise solutions and turning to the cloud for cost-savings, compliance and cutting-edge features
Magnetic North has revealed that revenues from cloud communications solutions grew by 40% over the last year, reflecting a sharp increase in demand for cloud services across all industries in the unified communications and contact centre markets.
Recent research commissioned by Magnetic North confirms that customer service operations are turning to cloud providers to overcome limitations of legacy systems.[more]