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22 Aug 2014

22 Aug 2014


Demand for cloud communications drives growth for Magnetic North

Posted by Lucy Silvers

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Customer service operations are ditching on-premise solutions and turning to the cloud for cost-savings, compliance and cutting-edge features

Magnetic North has revealed that revenues from cloud communications solutions grew by 40% over the last year, reflecting a sharp increase in demand for cloud services across all industries in the unified communications and contact centre markets.

Recent research commissioned by Magnetic North confirms that customer service operations are turning to cloud providers to overcome limitations of legacy systems.

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23 Jul 2014

23 Jul 2014


Magnetic North continue to deliver with yet another key appointment

Posted by Lucy Silvers

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Magnetic North has announced the appointment of Jon Dawson as Head of Delivery in the UK.  Jon has over 15 years of experience in the Contact Centre and Telecoms industries, primarily in customer care and delivery roles. Jon is well placed to join the rapidly expanding cloud communications provider as they continue to grow their market share.

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23 Jun 2014

23 Jun 2014


Continued growth of Magnetic North Sales division to keep up with ever increasing demand for cloud services

Posted by Lucy Silvers

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Magnetic North has announced the appointment of Morgan Hallahan as Business Development Manager. Morgan brings 15 years of experience in the telecoms arena with a focus on Contact Centre and Unified Communications.

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17 Jun 2014

17 Jun 2014


ECCCSA 2014: Rewarding Contact Centre and Customer Service Excelllence

Posted by Sonia Rabone

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The European Call Centre and Customer Service Awards ceremony took place at the Old Billingsgate in London on Thursday 12 June, 2014. The industry turned out in force for a sparkling celebratory evening of dinner, networking and dancing with 900 attendees from over 13 countries.

Hosted by Kevin Bridges, the night saw 23 winners from a mixture of individual, team and company categories.

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11 Jun 2014

11 Jun 2014


Magnetic North sponsor the European Call Centre & Customer Service Awards

Posted by Sonia Rabone

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Magnetic North are delighted to sponsor the European Call Centre & Customer Service Awards 2014. The event is happening later this week on Thursday 12th June 2014 at Old Billingsgate overlooking the Thames in the heart of London.

The awards are a fantastic way of rewarding call centre and customer service excellence and the event is well recognised through the industry. It's a great way of bringing people together to celebrate quality and merit with the finest individuals and teams within the contact centre and customer service industry.

Through our cloud contact centre technology and team of experienced consultative success managers, we are 100% focused on helping our customers improve contact centre performance and customer service to achieve the kind of success that is rewarded in these awards, so our association with the awards seemed like a great fit.

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13 May 2014

13 May 2014


Seven years in the Magnetic North cloud for debt recovery specialists C.A.R.S.

Posted by Sonia Rabone

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C.A.R.S. Creditlink Account Recovery Solutions Ltd is a wholly owned and managed UK business. Delivering complex collection solutions, they are known for achieving measurable results for both early arrears and written off debt portfolios.

CARS

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28 Mar 2014

28 Mar 2014


Magnetic North strengthen BT channel sales with new key appointment

Posted by Lucy Silvers

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Market leading cloud services provider, Magnetic North, today announced the appointment of Jon Flack as Client Partner to manage Magnetic North’s strategic relationship with BT Group. Jon will lead Magnetic North’s sales to BT in the UK.

Mike Donohue, Sales Director for Magnetic North said ”Jon will have responsibility for development and growth of Magnetic North’s Cloud Voice and Cloud Contact Centre product offerings within the BT channel. He will manage an expanding team of sales, technical and pre-sales consultants, and his appointment demonstrates Magnetic North’s commitment to an already successful partnership with BT. This will help BT drive the market for secure, resilient and cost transformational services to businesses looking to embrace the possibilities of cloud technologies.“

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03 Mar 2014

03 Mar 2014


Magnetic North strengthens sales team in line with continued growth

Posted by Sonia Rabone

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Magnetic North has announced the appointment of Mike Donohue as Sales Director. Mike has over 23 years of experience in software and technology business sales most recently with Azzurri where he was New Business Director, but also with Avaya, Siemens, Thus, Alcatel and other key industry players. As such he is ideally placed to join the expanding business which is experiencing unprecedented growth, as the cloud contact centre and UC markets accelerate further.

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07 Feb 2014

07 Feb 2014


Magnetic North SIP Trunking solution added to Avaya DevConnect programme

Posted by Lucy Silvers

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DEVCON2008_testedMagnetic North has been selected for membership as a technology partner in the Avaya DevConnect programme. Magnetic North’s SIP trunking solution passed compliance testing with Avaya Inc’s Avaya Aura® Communication Manager R6.3, Avaya Aura® Session Manager R6.3 and Avaya Session Border Controller Advanced for Enterprise R6.2 Q48.

Our Maximise Contact Centre and Optimise Call Recording products have previously been tested with Avaya technology, so this comes in addition to those existing compliance certifications.

The Magnetic North SIP Trunking solution allows customers to maintain and utilise their legacy PBX hardware for telephony services whilst still connecting to the Magnetic North cloud. This is good news for our clients using Avaya’s business communications solutions who still want to reap the benefits of IP telephony.

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30 Jan 2014

30 Jan 2014


Magnetic North Cloud Contact Centre Wins TMC Product of The Year Award 2014

Posted by Sonia Rabone

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Magnetic North is delighted to announce that TMC has named Maximise Cloud Contact Centre as Customer Product of the Year Award winner. Maximise first made the honours list back in 2010 and the continuous product innovation, that is driven in a large part by its customer base, has seen it back at the top for 2014. 

customer-POTY-14

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