24 Nov 2014
Magnetic North and Expert Planet sign multi-million dollar cloud contact centre agreement for North America
Leading US-based direct response teleservices provider Expert Planet has signed a multi-million dollar agreement with UK cloud contact centre vendor Magnetic North to roll-out its Maximise cloud contact centre platform. Expert Planet will now be using Magnetic North’s contact centre software featuring advanced agent scripting technology across their US workforce of over 5,000 agents comprising a combination of home workers and office based staff.
The three year agreement with Magnetic North follows an extensive search for a cloud contact centre platform that can provide the flexibility to rapidly create campaign scripts and workflows for Expert Planet’s client base, which includes eBay, Beach Body, DirectBuy and a variety of Fortune 500 customers.