Magnetic North named in Gartner's Magic Quadrant for ‘Customer Engagement Center Workforce Optimization’
Magnetic North has been included in Gartner’s 'Magic Quadrant for Customer Engagement Center Workforce Optimization'. The company was one of only three contact centre solution providers to be listed in the industry analyst report and the news comes hot on the heels of the company also being featured in Gartner’s first ever 'Magic Quadrant for Contact Center as a Service' just two months ago.[more]
Cloud Contact Center honoured for improving customer service technology
Leicester, UK (7th December, 2015). Magnetic North announced today that TMC has named the Cloud Contact Center as a winner of the 2015 Customer Experience Innovation Award (presented by TMC’s CUSTOMER magazine).
Multichannel cloud contact centre specialist Magnetic North has been included within Gartner’s first ever “Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe”. The company was one of only ten to be listed within the industry analyst report.[more]
Our longstanding partner BT recently announced plans to switch off legacy ISDN technology and migrate all customers to IP by 2025. This key revelation (made by CEO Gavin Patterson during a BT Group results announcement) has cemented industry predictions and confirmed the future of the UK IP voice market.[more]
Magnetic North have announced the appointment of Steve Williams as BT Channel Manager to manage Magnetic North's strategic relationship with BT.
Steve brings 15 years of experience in the BTB market space, including 7 years managing the BT channel in previous roles. He will lead UK sales of the entire suite of Magnetic North products that are now under the banner of 'BT Cloud Unified Communications' and he will head up an ever expanding team of sales, technical and pre-sales appointments.[more]
The Crown Commercial Service (CCS) has announced that Magnetic North has been awarded a place on the UK government’s G-Cloud 6 programme, qualifying once again as a provider of cloud-based contact centre and voice solutions to government organisations.[more]
The UK patent office has granted Magnetic North a patent for its unique Mobile Number Screening technology, which can increase mobile connect rates by up to 40%
Outbound contact centre operations are increasingly calling mobile numbers as a greater and greater percentage of their contacts. But typically around one third of mobiles are either unavailable, off, or roaming; leading to significant wasted time and calls.[more]
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